Refund policy

At COFFIX, customer satisfaction is important to us. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it:

  • Unused or unworn
  • With tags
  • In its original packaging
  • With receipt or proof of purchase

How to Start a Return

To start a return, you can contact COFFIX at:

Email: coffixc@gmail.com
Phone / WhatsApp: 03204195996

Please contact us before sending any item back. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order when you receive it. If the item is defective, damaged, leaked, or if you receive the wrong product, contact COFFIX immediately with your order details and clear pictures.

Non-Returnable Items

Certain types of items cannot be returned, including used products, opened or damaged packaging, personal care items, custom products, sale items, and gift cards.

Exchanges

The fastest way to get the product you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact COFFIX at:

Email: coffixc@gmail.com
Phone / WhatsApp: 03204195996